CPD Course Terms & Conditions

By registering for and attending SEAA’s CPD course(s), you acknowledge and accept these terms and conditions. SEAA reserves the right to update these terms as necessary, and any changes will be communicated to registered participants.

Personal Data Collected for CPD Attendance Submission

Under Part II of the Advisory Guidelines on the Personal Data Protection Act 2012 (“PDPA”) for NRIC and Other National Identification Numbers (issued by the PDPC on 31 August 2018), organizations are generally not allowed to collect, use or disclose NRIC numbers except, for example, where it is necessary to accurately verify the identity of the individual to a high degree of fidelity.

As the fulfillment of CPD credits is a mandatory requirement for a real estate salesperson to retain his/her registration, CEA requires that the identities of CPD course attendees are accurately ascertained and the CPD credits are correctly allocated. Therefore, CPD Course Providers are required to furnish CEA with information such as course attendance records which include NRIC numbers to uniquely identify each attendee.

In order to deliver the following services requested by the participant, SEAA will collect and use personally identifiable information including name, NRIC number, email address, address, telephone number and where necessary educational history. We will, where required to by the Council for Estate Agencies or directed by the participant, disclose to the Council for Estate Agencies such personally identifiable information for the purposes of, and incidental to the participant’s receipt of services, updating their attendance, academic and/or certification records with the Council for Estate Agencies.

Please note that this event is subject to changes, terms, and conditions by SEAA. No refund of fees will be given for non-attendance or withdrawals. Participants will be notified should there be changes made by SEAA.

Attendance / E-Certificate of Completion

For Face-To-Face classes

1. As CPD credit hours will be awarded for this CPD activity, please remember to sign in & out your attendance upon registration and your attendance at the end of the activity.
2. A copy of the E-Certificate will be sent to you via email.
3. Please be informed that the Q&A segment forms part of the CPD training session and all participants to remain until the end of the Q&A segment. Participants who did not attend the course fully shall not be accorded the allotted CPD credit hours and no Certificate of Attendance shall be issued.

For Online E-Synchronous Zoom classes

1. Similar to face-to-face CPD courses, please note that attendance will be tracked the moment you enter the online learning CPD. In line with requirements by CEA, participants are required to turn on their video cameras throughout the online course, showing the entire face in real-time until the trainer/speaker has ended the session. If for any reason you are disconnected from the course, please re-join the course again with the same invite link.
2. You will be granted a grace period of 15 minutes to be present on the online learning course after the course has started, failure to do so will have you marked as absent.

The CPD certificate of attendance & CPD credit hours will not be issued/awarded to you, in any of the following situations: –

1. You are late for more than 15mins after the start of the session, or
2. You must be away for more than 15mins during the session, or
3. You did not stay until the end of the Q&A segment, or
4. You have to leave earlier than the compulsory contact hours (i.e. before the session ends).

For CPD Events

1. All registrations must be submitted through our official registration process.
2. Payment must be made in full and received before the event start date.
3. SEAA reserves the right to deny entry to participants with outstanding payments.
4. Course registration is non-transferable.

For A-Synchronous E-Learning CPD module(s)

1. Upon successful registration, learners will be given 1 month upon account activation to complete their e-learning module. The learner’s account will be disabled after 1 month. (Example: An account assigned on 1 January 2023 will be disabled after 1 February 2023 onwards).
2. Learners are able to pause and resume where they last left off on their e-learning progress.
3. Only upon successful completion of the e-learning module, an e-certificate of completion will be awarded and SEAA will be updating the attendance records on the CEA’s CPD Portal within 1-2 weeks. CPD credits awarded will be based on the completion date of the e-learning module.

Payment

1. Payment must be made and received prior to the commencement of the course. Cash/NETS payment, please register directly at our office. Operating hours are from to (Mon – Fri), please avoid our lunchtime from 12.45pm to 2pm. SEAA Office is closed on Saturday & Sunday.
2. All crossed cheques must be made payable to SEAA and mailed together with the Application Form and supporting documents to 60 Paya Lebar Road #13-23 Paya Lebar Square Singapore 409051. Please indicate your Full Name & contact number behind the cheque.
3. In the event of a returned cheque, an additional administrative fee of $20.00 shall be levied.
4. Paypal or Credit Card payment is available for applications submitted online only https://www.seaa.org.sg.

Non-attendance or withdrawal

1. No cancellation or refund is allowed once registration is confirmed
2. Confirmation of registration will be provided via email
3. For participants who are unable to attend, he/she is allowed to send a representative in his/her place. The participant is responsible to inform SEAA, in writing, at least 3 days before the event. In the case of a non-member replacing a member, the non-member will have to pay the fee difference. CPD credit hours will be awarded to the attendee of the CPD activity.

Others

1. Photos taken during our CPD activities/RES course/Events may be used for our marketing collaterals. If you are not agreeable to this term, please contact SEAA at feedback@seaa.org.sg
2. SEAA reserves the right to cancel course or reschedule course dates, change trainers and change venue and will endeavour to give the Participant as much advance notice as possible of any changes.
3. Please note that this event is subject to changes, terms and conditions by SEAA. No refund of fees will be given for non-attendance or withdrawals. Participants will be notified should there be changes made by SEAA.
4. Participants are expected to behave professionally and respectfully towards instructors and fellow participants. SEAA reserves the right to remove any participant whose conduct is deemed disruptive or offensive.

CPD Course Refund Policy

Copyright & Prohibition on Recording

It is acknowledged by the course applicant that all course materials provided remain always the intellectual property of SEAA unless otherwise stated. No part of the course materials shall be reproduced without permission in any form. Audio and/or video recordings of the lectures are strictly prohibited.

Personal Data Protection Policy

My personal data may be used in accordance with the terms of SEAA’s privacy and data protection policy found at www.seaa.org.sg. I accept the terms of SEAA’s privacy and data protection policy set out in www.seaa.org.sg, and understand that SEAA reserves the rights to withdraw and/or alter them without prior notice, and further acknowledge that part of my membership benefits is receipt of updates (including of upcoming courses, trade shows and events) and marketing materials from SEAA and its partners, vendors and affiliates of promotions and activities approved by SEAA.  I acknowledge that I can withdraw my consent to receipt of any of the aforesaid by contacting the Data Protection Officer of SEAA.